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The interface for posting publications and choosing where to send them

The notification time for debtors regarding non-payment for housing and communal services has been reduced from 1.5-2 hours to 15-20 minutes.

About product

Mykuca is a product for property management companies and their clients. It includes an admin panel for employees and a mobile app for their clients.​

The admin panel helps to create polls, news, and promotions for clients, process customer requests, organize work, configure intercom and video surveillance, monitor meter readings in buildings, add new meters, and manage smart devices.​

Clients can submit requests to the management company, manage their smart devices, and stay connected with other residents in the building or complex. Additionally, they can view home cameras, open intercoms, read updates from the management company, and participate in surveys in mobile app.

Problems

Revealed after interview with 3 administrators and 2 ingeniers

1. Administrators are obligated to contact debtors regarding unpaid housing and utilities services. Clients reside in various buildings across different cities. These monthly calls typically last 1.5 to 2 hours, not all debtors can be reached.​

2. In emergencies, such as a burst pipe, it’s essential to turn off the main water supply and inform residents whose apartments are connected to that pipe. Similarly, during electrical issues, the common area lights should be switched off. However, sometimes people don’t respond immediately or at all, which can cause damage.​

4. Administrators need to call 100 tenants once a month to evaluate the quality of services provided by the management company. This process takes approximately 2 hours. Since not all tenants respond to the calls, administrators proceed to the next ones on the list. These calls can be irritating for residents.

5. At times, there’s an urgent need to reach a tenant, but they remain unresponsive to calls. For example, during snow removal in the yard, a tenant may not have moved their car.

3. Occasionally, property management companies need to conduct surveys and hold votes within a specific building or residential complex. For instance, this process may involve selecting the chairperson of the condominium council.​

Task

​Design a new interface in the admin panel that allows administrators to distribute publications not only to buildings but also to individual apartments across various buildings and cities. Ensure the process is easy, concise, transparent, and user-friendly.

Revision of the ‘Publications’ section

I designed and added the capability to create surveys, enhancing both the logic and appearance of the interface. Additionally, I revamped the address selection feature to improve the publication process.

Also, it is now possible to save a publication as a draft, publish it immediately, or schedule it for later. Administrators can choose the start and end times for when users will see the publications in the application.

Problem with choosing housing complexes and houses

In the previous interface, adding an address required the following steps:

  1. Click the ‘Add more‘ buton.

  2. Click the plus sign next to the residential complex.

  3. In the pop-up window, select the desired address. Click the ‘Save’ button.

  4. To add another address, repeat the procedure.

Solution

  1. Now it's possible to send publication to all users.

  2. Several housing complexes within one or all cities, and with one click, select all housing complexes in one city.

  3. Houses in different housing complexes and cities.

  4. Accomodations in different houses and cities.

Main task

Publications must be distributed to residents' accomodations in various buildings, complexes, or cities. The selected accomodations should be displayed on a single screen. Additionally, within a single building, there should be options to sort apartments by entrance and water riser. It should be possible to select all apartments within these categories with a single click

  1. To remove an accommodation from the Chosen list, the user can either click the cross next to the accommodation number in the Chosen list or click the selected accommodation number again in the main list under the address filter.

  2. The user can quickly open the house address from the Chosen list to view all apartments within it by simply clicking on the address.

  3. To clear all accommodations from the Chosen list, the user can click on ‘Clear all‘.

Results

After 6 months of the teamwork

1. The notification time for debtors regarding non-payment for housing and communal services has been reduced from 1.5-2 hours to 15-20 minutes.​

2. Administrators now have the capability to quickly notify residents of apartments connected to the same water riser or entrance about the reasons for power or water outages. This has significantly reduced the number of calls from residents to the management company.

3. The management company can now efficiently conduct surveys via a mobile app. Instead of using WhatsApp or distributing leaflets in mailboxes, the administrator creates and sends surveys directly through the app. This has greatly reduced the company’s working hours, although the exact time saved is not calculated.

4. Surveying residents about service quality now takes just 10-15 minutes, down from 2 hours. The administrator simply posts in the app and quickly receives the results

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