Post creation interface for Majordom project
Revise and improve the existing 'Publications' section in the admin panel, adding the ability to send publications not only to houses but also to individual apartments located in different buildings, cities, etc. Make the selection of apartments from different buildings on a single screen as compact, clear, and user-friendly as possible.
Company
Zhelezno
Year
2023
Type of Work
UX/UI
Product
Result
Notification of debtors about unpaid utility services reduced from 1.5-2 hours to 15-20 minutes.
Majordom is a product for property management companies and their clients. It includes an admin panel for employees and a mobile app for clients.
Admin Panel Features
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Create and publish surveys, news, and promotions for clients in the mobile app.
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Process client requests, organize tasks, and monitor request fulfillment.
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Configure intercom and video surveillance systems.
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Monitor meter readings in buildings, add new meters, and generate reports.
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Add and configure smart devices, and more.
Client Mobile App Features
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Submit requests to the property management company.
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Manage a set of smart devices.
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Communicate with other residents in the building/complex.
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View cameras in the building and control intercoms.
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Read news from the property management company and participate in surveys.
Interview with Five Administrators and the Director of the Property Management Company
Work Issues
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Administrators need to call debtors regarding unpaid utility services. There are many clients, residents of numerous houses in different cities. This calling process is done once a month and takes from 1.5 to 2 hours. Additionally, they cannot reach everyone.
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There are emergency situations, like a pipe burst. In such cases, it's necessary to shut off the riser and notify the residents whose apartments are affected. Similarly, if there are electrical issues, the power in the entrance hall needs to be turned off. In both cases, notification is not possible.
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Sometimes the property management company needs to conduct surveys and votes for a specific building or residential complex, such as electing the chairman of the apartment building council.
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Once a month, administrators need to call 100 residents to inquire about the quality of the property management services. This takes about 2 hours. Not all residents answer the call, so they have to call the next ones on the list. These calls often irritate the residents.
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Occasionally, there is an urgent need to contact a resident who does not answer the call, for instance, when snow is being cleared in the yard, and the resident has not moved their car.
Proposed Features to Solve These Issues
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Ability to send publications to specific residents.
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Add the capability to create complex surveys.
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Send publications with the option to sort resident apartments by entrance halls and plumbing risers.
Revamping the "Publications" Section
We designed and added the capability to create surveys, improving both the logic and the appearance of the interface. Additionally, we revamped the address selection feature to enhance the publication process.
Problem
In the old interface, adding a single house address required a sequence of actions.
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Click the plus sign next to the residential complex.
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Select the desired address in the pop-up.
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Click the "Save" button.
To add a second address, this procedure had to be repeated.
Solution
Publications can now be sent to:
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All users of the MajorDom product.
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Multiple residential complexes within one or all cities, with an option to select all complexes in a city with one click.
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Houses located in different residential complexes and cities.
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Residents of specific premises.
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Individual residents.
The Most Challenging Part
Publications need to be sent to residents of premises that may be located in different houses, residential complexes, cities, etc. The selected premises must be displayed on a single screen. Additionally, within one house, there should be an option to sort apartments by entrance and plumbing riser. It should be possible to select all apartments in these categories with one click.
Category, Filter, and Sorting
1. You can select the category of the premises to which the publication needs to be sent.
2. Filter apartments by house, displaying only apartments related to the selected house below.
3. Additionally, you can sort and group premises to make selection easier.
Premises Selection
4. An apartment is selected by clicking on the corresponding number, highlighting the button in blue. To deselect, click again.
5. You can select an entire entrance (or any grouping defined in point 3) with one click by pressing "Select All."
6. If all apartments within a group are selected, you can deselect them by clicking "Deselect All."
Display and Grouping of Added Premises
7. All added apartments (which can be from different houses, residential complexes, or cities) are displayed in the "Selected" panel.
8. Apartments are grouped by address. Clicking on an address will automatically fill the filter from point 2, displaying the list of apartments related to that house below. This allows for quick selection of additional apartments.
9. Each added apartment is shown in the panel. Hovering over an apartment in the panel displays a cross icon. Clicking it removes the apartment from the "Selected" list, and the corresponding blue button is deselected.
10. Apartments in sequence, such as 1, 2, 3, 4, are grouped into a single entity "1 — 4." If an entire entrance is selected, it will be labeled as "Entrance 3."
Results
✅ Notification of debtors about unpaid utility services reduced from 1.5-2 hours to 15-20 minutes.
✅ It is now possible to notify residents of apartments related to a single plumbing riser or entrance about electricity or water outages within minutes. This has reduced the number of calls from residents to the property management company.
✅ The property management company can now quickly conduct surveys via the mobile app. Instead of using WhatsApp surveys or distributing leaflets to mailboxes, the administrator creates and sends surveys through the mobile app. This has significantly reduced the company's working hours (exact time savings couldn't be calculated).
✅ Surveying residents about the quality of services now takes 10-15 minutes instead of 2 hours. The administrator creates a survey in the app and receives the results.
✅ In an emergency, if a resident cannot be reached by phone, the administrator sends them an individual message via the app. The resident receives a push notification in this case.